btbaji Privacy Policy

1 Introduction and Scope of Application

btbaji is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") applies to btbaji's website, mobile application, and all related services.

The purpose of this policy is to clearly inform you what types of information we collect when you use btbaji's services, why we collect it, how it is used, and what your rights are. By continuing to use our platform, you consent to the terms of this privacy policy.

This policy may be updated from time to time. When changes are made, we will publish the revised version on this page and note the date of the update.

2 What Information We Collect

btbaji may collect the following types of personal information in order to provide its services:

2.1 Information You Provide Directly

• Full name and username
• Date of birth (for age verification — we only provide services to those aged 21 or older)
• Email address and mobile number
• Bangladeshi National Identity Card (NID) or passport number (for identity verification)
• Postal address and current residential information
• Payment information — such as bKash number, Nagad number, Rocket number, or bank account details

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system information
• Activity logs on the platform — such as login times, game history, and transaction details
• Information collected through cookies and similar tracking technologies
• Referral source and site navigation patterns

2.3 Information Received from Third Parties

• Information received from identity verification agencies
• Transaction confirmation information received from payment processors
• Information received from fraud prevention and security service providers

3 Purpose of Using Your Information

btbaji uses collected information for the following lawful purposes:

• Completing account registration, verification, and management
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay, and bank transfer)
• Managing the delivery of bonuses, rewards, and VIP benefits
• Ensuring responsible gaming controls and age verification
• Preventing fraud, money laundering, and cybercrime
• Providing 24/7 customer support in Bengali
• Ensuring platform security and technical improvements
• Meeting legal and regulatory obligations
• Personalizing the platform experience according to user preferences
• Sending important service-related notifications and updates

With your consent, we may inform you about relevant promotional offers and bonus information. You have the right to opt out of these communications at any time.

4 Information Sharing and Disclosure

btbaji does not sell your personal information to third parties. However, information may be disclosed in the following circumstances:

4.1 Service Provider Partners

We may share information with trusted service providers who carry out specific functions on our behalf — such as payment processing, identity verification, game software provision, and customer service. These organizations may only use the information for contracted purposes and are bound by strict confidentiality obligations.

4.2 Legal Obligations

We are legally required to provide necessary information upon a valid request from law enforcement or regulatory authorities, or by court order.

4.3 Fraud Prevention

In cases of suspicious activity, money laundering, or fraud, relevant information may be shared with the concerned authorities and industry bodies.

4.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify users appropriately.

5 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the btbaji platform. The following types of cookies may be used:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login state, ensure security, and manage sessions. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies help remember your preferences and settings — such as language preference and display settings. They provide a more personalized experience.

5.3 Analytics Cookies

We use analytics cookies to analyze platform usage and improve service quality. The data collected is processed in aggregate and is not used to directly identify any individual.

You can manage cookies through your browser settings. Please note that disabling cookies may limit some functionality of the platform.

6 Data Retention and Deletion

btbaji retains your information for as long as it remains relevant for its intended purpose or is required to meet legal obligations. Specifically:

• Account information is retained while the account is active and for a legally specified period after it is closed.
• Financial transaction records are retained in accordance with anti-money laundering laws and financial regulations.
• Customer service communication records are kept for a specified period for the purposes of service improvement and dispute resolution.
• Marketing preference information is retained until consent is withdrawn.

Once the required retention period has passed, your personal information is securely deleted or irreversibly anonymized.

7 Data Security Measures

btbaji applies industry-standard security measures to keep your personal information protected:

• Data transmission is secured through SSL encryption
• Data stored on servers is kept in encrypted form
• Access to sensitive information is restricted to authorized personnel only
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (2FA) is available
• Suspicious activity detection systems remain active 24 hours a day

While we take the highest security measures, no digital system is entirely risk-free. You are also encouraged to keep your account password confidential and to report any suspicious activity to us immediately.

8 Your Rights and Controls

As a btbaji user, you have the following rights:

8.1 Right to Access and Correct Information

You have the right to obtain a copy of your personal information held by us and to request the correction of any inaccurate information.

8.2 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information, unless a legal obligation or legitimate interest requires it to be retained.

8.3 Right to Object to Processing

You have the full right to object to your information being used for marketing purposes. You can contact us at any time to opt out of marketing communications.

8.4 Right to Data Portability

You may request your directly provided and automatically collected information in a common machine-readable format.

8.5 Right to Withdraw Consent

For any data processing carried out on the basis of consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected].

9 Protection of Minors

btbaji's services are intended only for individuals aged 21 or older. We do not knowingly collect or intend to collect personal information from any minor.

We take age verification steps during the registration process. If we are informed or discover that a minor's information has been collected, we will immediately close that account and delete the relevant information.

If you believe a minor has registered on btbaji, please contact our customer support immediately.

10 Third-Party Services and Game Software

The btbaji platform may integrate services from various game software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi. These third-party services have their own privacy policies, for which btbaji is not responsible.

These service providers use the minimum information necessary to operate their games and are contractually bound to comply with data protection obligations with btbaji.

We work with bKash, Nagad, Rocket, Upay, and various banks in Bangladesh for payment services. These payment organizations have their own privacy policies and are independently regulated.

11 Data Transfer and International Processing

To provide our services, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Adequate security measures are maintained for international data transfers.
• Countries to which data is transferred have adequate data protection laws or contractual safeguards in place.
• Third-party service providers comply with international data protection standards.

12 Policy Changes and Notification

btbaji may update this privacy policy from time to time. When changes are made, we will take the following steps:

• The updated policy will be published on this page and the new effective date will be clearly stated.
• For significant changes, registered users will be notified by email.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend that you review this policy regularly so that you remain informed about the latest data protection measures.